Start a new carpet-care brief with what you know
Send the Hoxton building address and postcode so coverage and survey availability can be confirmed. Identify the office or managed carpeted areas your organisation can appoint, and the contact who can arrange access.
If you have recently taken responsibility for a floor, inherited a cleaning programme or lost the carpet records, say so. An old schedule is useful background, but it does not establish the current condition or prove that a previous treatment remains suitable. The survey gives the new instruction a measured starting point.
Build a first-survey evidence brief
Keep a source or date beside information you can verify. Mark gaps clearly so the survey contact knows which points still need checking.
Swipe across the table to see all columns →
| Record | Useful evidence to bring | If it is missing |
|---|---|---|
| Carpet identity | Manufacturer, product reference, fibre, backing and care instructions. | Record the specification as unknown and assess the actual carpet before choosing a method. |
| Treatment history | Previous visit dates, methods, spot products and any trial-area notes. | Do not assume a past product or method; explain the uncertainty at survey. |
| Current condition | Dated room references, recurring marks, traffic lanes and visible damage. | Create a condition record before the first agreed visit rather than backfill a history. |
| Scope and responsibility | The areas your team can appoint, furniture clearance and access contact. | Confirm authority and accessible carpet before treating the building plan as the cleaning scope. |
Distinguish cleaning needs from existing damage
Use the same room or corridor names in photographs, plans and the survey brief. Point out worn routes, loose tiles, damaged edges and marks that return. Record what can be observed without attributing an unknown problem to a previous contractor.
Cleaning cannot repair worn pile, damaged backing or permanent colour loss. If the expected result is uncertain, discuss a test area and the limits of the proposed treatment. That can inform the cleaning decision without promising a repair or a particular appearance across every zone.
Agree the first visit before setting a maintenance cycle
A floor with accumulated soiling can need a different initial scope from one already being maintained at an acceptable standard. Keep the first clean’s measured areas, purpose and price separate from any later programme.
After the carpet returns to normal use, review the same zones and records. Entrances, desk routes and meeting rooms may need different attention. Frequency should follow observed condition, use and practical access rather than an inherited calendar alone.
Close the gaps in method, access and handback
- Method: share available specifications and past products. We check fibre, backing, installation and condition before choosing extraction or suitable low-moisture maintenance.
- Preparation: agree who clears loose items, moves furniture and identifies fixed desks, floor boxes or inaccessible carpet.
- Access: confirm the actual equipment route, security, lifts, water and power through the responsible site contact.
- Completion: record areas treated, exceptions and unresolved marks against the quote, with inspection and return-to-use checks agreed before booking.
Pristine does not hot-water-extract viscose, rayon or art silk. A method previously used elsewhere is not evidence of suitability for this floor. Commercial chairs and seating need a separate item and fabric assessment; private-home carpets and specialist hard-floor treatment are outside this service.
A free survey and a measured written price
Published carpet rates range from £2.00 to £2.80/m², with a £250 minimum per visit and no VAT added. The free survey confirms the actual area, condition, method and access. The fixed written quote records included zones, exclusions, furniture responsibilities and the work window before booking. Separate buildings and stair areas need their own confirmed scope; upholstery is assessed separately.
Questions before the survey
Do you cover commercial premises in Hoxton?
We consider commercial carpet-cleaning enquiries in Hoxton. Send the full site address and postcode so coverage, survey access and availability can be confirmed.
Can you survey a carpet with no previous cleaning records?
Yes. Tell us which specifications and treatment details are unknown. We assess the actual carpet and discuss any uncertainty before agreeing the method and written scope.
Can you continue the old contractor’s visit schedule?
An existing schedule can inform the discussion, but current condition, use, material suitability and access need reviewing. An initial clean and later maintenance can be scoped separately.
Does cleaning repair worn or damaged carpet?
No. Cleaning cannot repair worn pile, damaged backing or permanent colour loss. We distinguish those limits from removable soiling and discuss a test area where the likely cleaning result is uncertain.